1. Acceptance of Terms

By using this website or engaging with any service offered by Leading Smart Innovation LLC, you confirm that you are at least 18 years of age, have read and understood these Terms, and agree to be legally bound by them. We reserve the right to update these Terms at any time without prior notice. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.

2. Services

Leading Smart Innovation LLC is a business consulting company providing business and technology coaching, consulting, and related educational services to entrepreneurs and business owners. Our services include but are not limited to:

• One-on-one business strategy coaching
• Technology and automation consulting
• Marketing and lead generation coaching
• Leadership and mindset development
• Business systems and operations consulting
• Accountability and ongoing support programs

All service details, deliverables, timelines, and fees will be outlined in a separate service agreement or proposal provided prior to engagement.

3. Age Restriction

Our website and services are intended solely for individuals 18 years of age or older. We do not knowingly offer our services to, or collect personal information from, anyone under the age of 18.

4. Use of Artificial Intelligence

We may use artificial intelligence ("AI") tools to support parts of our business, including drafting or personalizing communications, automating scheduling and follow-ups, generating marketing or educational content, and supporting customer service responses. AI tools are used to assist our team, not to replace human judgment on matters requiring professional discretion.

All AI-assisted communications are reviewed or configured by our team, and we remain responsible for the content and accuracy of what is sent on our behalf. AI is not used to make final decisions about your services, billing, or legal rights. Any information processed through AI tools is handled according to our Privacy Policy.

5. SMS Messaging Program

5.1 Marketing Message Opt-Out Reminder

Every marketing/promotional SMS we send includes a short reminder giving you the option to leave the list at any time. A typical marketing message looks like this:

5.2 Command Keywords

5.3 Frequency, Rates & Liability

Supported carriers include but may not be limited to: AT&T, Verizon, T-Mobile, Sprint, Boost Mobile, Metro PCS, and other major US carriers.

5.4 No Data Sharing

Your consent to receive SMS messages is not a condition of purchasing any product or service.

5.5 Privacy Policy

Your use of the messaging program is also governed by our Privacy Policy. View it here: Privacy Policy.

6. Website Use

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website. You may not:

• Use the website to transmit any unlawful, harmful, defamatory, obscene, or fraudulent material
• Attempt to gain unauthorised access to any part of the website or its related systems
• Copy, reproduce, or redistribute any content from this website without our written permission
• Use automated tools to scrape or collect data from this website

7. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Leading Smart Innovation LLC or its content licensors and is protected by applicable intellectual property laws. The "Leading Smart Innovation" brand name and logo are proprietary to Leading Smart Innovation LLC.

You may not reproduce, distribute, modify, or create derivative works from any content on this website without our express written permission.

8. Coaching Disclaimer

Our coaching and consulting services are educational and informational in nature. Coaching is not a substitute for professional legal, financial, medical, or psychological advice. Results described in testimonials or marketing materials are not guaranteed and represent exceptional outcomes. Individual results will vary based on factors including but not limited to effort, experience, market conditions, and personal background.

9. Payment Terms

Payment for services is due as outlined in your individual service agreement. We accept major credit cards and other payment methods as specified. All fees are in US Dollars (USD) unless otherwise stated.

Refund Policy

Refund eligibility is determined on a case-by-case basis and outlined in your service agreement. In general, coaching sessions that have been completed are non-refundable. If you have concerns about your services, please contact us at [email protected] within 7 days of the issue.

10. Confidentiality

Any business information, strategies, or personal details shared during coaching sessions are treated as confidential. We will not disclose your business information to third parties without your consent, except as required by law or as described in our Privacy Policy.

11. Limitation of Liability

To the fullest extent permitted by law, Leading Smart Innovation LLC and its members, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services, including but not limited to loss of profits, loss of data, or business interruption.

Our total liability for any claim arising from your use of our services shall not exceed the amount paid by you for the specific service giving rise to the claim in the three (3) months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Leading Smart Innovation LLC, its members, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to your use of our website or services, your violation of these Terms, or your violation of any third-party rights.

13. Third-Party Links and Services

Our website may contain links to third-party websites or reference third-party tools and platforms. These links are provided for your convenience only. We have no control over third-party websites and are not responsible for their content, privacy practices, or terms of service. Your use of third-party websites is at your own risk.

14. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Wisconsin, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in Milwaukee, Wisconsin, in accordance with the rules of the American Arbitration Association.

15. Entire Agreement

These Terms, together with our Privacy Policy and any signed service agreements, constitute the entire agreement between you and Leading Smart Innovation LLC with respect to the use of our website and services, and supersede all prior discussions, representations, or agreements.

16. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

• Company: Leading Smart Innovation LLC
• Address: 5205 N Ironwood Rd, Ste 204 H2, Glendale, WI 53217 — United States
• Email: [email protected]
• Phone: +1 414-737-0284
• Authorized Representative: Lekisha Leonard, Director